Privacy Policy
Last updated: April 23, 2026
1. Who We Are
LovingMelody ("we," "us," or "our") operates the website lovingmelody.com. We create personalized custom songs as gifts for special occasions. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
2. Information We Collect
We collect the following information when you place an order:
Order details — recipient name, your relationship to the recipient, occasion, genre and mood preferences, voice preference, and any personal story or memories you share to personalize the song lyrics.
Contact information — the email address you provide for song delivery.
Payment information — payments are processed securely through a PCI-compliant third-party payment processor. We never see, store, or have access to your full credit card number. We only receive a confirmation of payment, a transaction reference, and the amount paid.
Automatically collected data — our hosting provider may collect basic usage data such as IP address, browser type, and pages visited. We use this only for site performance and security purposes.
3. How We Use Your Information
We use the information you provide solely to:
Create your personalized song; deliver the completed song to your email address; process your payment through our payment processor; provide customer support if you contact us; and improve our service quality.
We do not use your information for advertising, sell it to third parties, or share it for marketing purposes.
4. Third-Party Services
We use trusted third-party service providers to help us operate our business, including payment processing, email delivery, website hosting, and creative production tools. These providers only receive the minimum data necessary to perform their specific function. We never sell, rent, or share your personal information with third parties for marketing or advertising purposes.
All payment information is handled directly by our PCI-compliant payment processor — we never store your credit card details on our servers.
5. International Data Transfers
Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence, including where our service providers operate. By using our Service, you consent to this transfer.
6. Data Retention
We retain your order data (song details, email, payment records) for as long as your delivery page remains active, so you can always return to listen to or download your song. If you would like your data deleted, please contact us at support@lovingmelody.com and we will remove your information within 30 days, subject to legal record-keeping obligations (e.g., tax and payment records).
7. Cookies and Tracking Technologies
We use three categories of cookies and similar technologies:
Essential cookies — required for basic functionality, such as maintaining your session during the song creation process. These cannot be disabled.
Analytics — we use privacy-friendly analytics tools to understand how visitors use our site in aggregate. These tools do not use cookies or collect personal information.
Advertising and conversion tracking — we use tracking pixels and cookies from third-party advertising platforms (such as Meta/Facebook, TikTok, and Google) to measure the effectiveness of our ads and to show relevant ads to people who have visited our site. These third parties may collect information about your activity on our site and combine it with information they collect elsewhere. Their use of your data is governed by their own privacy policies.
You can control advertising cookies through your browser settings, your device's privacy settings, or by opting out directly with the relevant platforms:
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate or incomplete.
- Request deletion of your personal information.
- Request a copy of your data in a portable format.
- Object to or restrict certain processing of your data.
- Withdraw consent where processing is based on your consent.
To exercise any of these rights, email us at support@lovingmelody.com. We will respond within 30 days.
9. GDPR (European Economic Area & UK Residents)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information is your consent (given when you submit an order) and the performance of a contract (creating and delivering your song). You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.
10. CCPA (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information, including the right to know what data we collect, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information under the CCPA definition of "sale." To exercise your CCPA rights, contact us at support@lovingmelody.com.
11. Children's Privacy
Our service is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
12. Security
We take reasonable measures to protect your information. All data is transmitted over HTTPS, payments are handled by a PCI-compliant payment processor, and our infrastructure is provided by secure, industry-standard hosting and database providers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at support@lovingmelody.com.